This website is operated by HARESH SHYAM PUNJABI HUF ("we", "us", "our"). This policy explains how order cancellations, damaged/defective items, and refunds are handled for purchases made on mudgarfit.com. It should be read together with our Terms & Conditions.
Since each Mudgar is handcrafted to order, we can only cancel an order before it has been dispatched. To cancel, message us on WhatsApp as soon as possible after placing your order with your order ID. Once an order has been handed over to our shipping partner, it can no longer be cancelled and the standard return process below will apply instead.
We inspect every Mudgar before it leaves our workshop, but if your order arrives damaged, defective, or different from what you ordered, message us on WhatsApp within 48 hours of delivery with your order ID and a photo/video of the item. Once verified, we will offer a free replacement or a full refund, whichever you prefer. We are unable to honour claims raised after this 48-hour window, as it becomes difficult to confirm the damage happened in transit rather than in use.
Because each Mudgar is made to order and is a used-for-exercise wooden product, we do not accept returns or exchanges for change of mind once an order has shipped. If you're unsure which weight is right for you before ordering, use the weight guide on the product page or message us on WhatsApp — we're happy to help you choose before you buy.
If your order includes the Mudgar training course as an add-on, the course fee is refundable only if you cancel before the batch you're enrolled in has started. Once a batch has started and access/joining details have been shared with you, the course portion of the order becomes non-refundable, as this is a live, cohort-based service with limited seats.
Approved refunds are issued to the original payment method used at checkout via Razorpay. Once a refund is approved, it is typically processed within 5-7 business days, though it may take a few additional days for the amount to reflect in your account depending on your bank or card issuer. Shipping charges are refunded only when the return is due to our error (damaged, defective, or wrong item shipped).
For approved damaged/defective claims, we will arrange or reimburse return shipping. Returns are not accepted for any reason outside Sections 2 and 4 above, so no return shipping applies in those cases.
For any cancellation, damage claim, or refund query, message us on WhatsApp (link available on the product page) or write to us at haresh@mudgarfit.com with your order ID. We aim to respond within 24-48 hours.
This policy shall be governed by and construed in accordance with the laws of India and the jurisdiction of Jaipur, Rajasthan.
We may update this Refund & Cancellation Policy from time to time by posting changes to this page. Your continued use of the site and any purchase made after such changes constitutes acceptance of the updated policy.